Question: 1.This is a three part practical activity which will require you to demonstrate the skills outlined in the learner guide. The first task will be

1.This is a three part practical activity which will require you to demonstrate the skills outlined in the learner guide. The first task will be to plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies.

Delays and time difficulties

Difficult customer service situations

Equipment breakdown or technical failure

Financial resources

Staffing levels and skill profiles

Rostering requirements

Staff performance

Procedural requirements

Product development and marketing

You will have to monitor and respond to team-based operational and service issues during the operations or activities outlined above. It will then be necessary to complete each of the following organisational records, based upon your experiences and findings during this activity.

Performance reports

Staff records

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