1.Unlike constructive feedback, destructive feedback is:

	a.	focused on specific behaviors.
	b.	usually delayed.
	c.	intended to be helpful and corrective.
	d.	problem-oriented.

2.Chace is a manager at Westwick Inc., an advertising company. He regularly holds meetings with his subordinates to track their work progress and address issues that they might be facing. This way, Chace tries to ensure that issues are identified early and work is completed on time. In this case, Chace is using _____.

	a.	reactive control
	b.	concurrent control
	c.	feedforward control
	d.	feedback control

3.Joanna is the manager of a luxury hotel. All her team members are required to follow a code of conduct. If they do so consistently, they are awarded an appreciation certificate. However, if they fail to do so, Joanna imposes a fine on them, which is later deducted from their salary. In this scenario, Joanna is using _____.

	a.	adaptive control
	b.	normative control
	c.	bureaucratic control
	d.	concertive control

4.Lydia owns a fashion store for women, and her main focus is on providing quality customer service. The staff is trained to treat customers with utmost care and provide them with reliable fashion advice. Lydia carefully chooses her staff and appoints people who are attentive, friendly, and have a good fashion sense. In this case, Lydia is using _____.

	a.	bureaucratic control
	b.	concertive control
	c.	normative control
	d.	adaptive control