Question: 1.What would you identify as Enterprise's biggest issue regarding customer satisfaction data collection? 2.What specific recommendation would you make to Enterprise to improve the response

1.What would you identify as Enterprise's biggest issue regarding customer satisfaction data collection?

2.What specific recommendation would you make to Enterprise to improve the response rate and the timeliness of the feedback from the process?

-Identify and defend what you think is their best alternative

-State the short-term or intended outcome of this plan

-Consider any possible unintended or long-term consequences

3.What are some of the external or extraneous factors that could potentially confuse management on what the 'true problem' to be solved really is?

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