1.When examining organizational effectiveness, the presenting (initial) problem is:

a. always the most important problem facing the organization

b. never the real problem

c. usually very specific

d. often a symptom of an underlying problem

2.Which question should the Organizational Development practitioner address first when developing a diagnostic relationship?

a. who will have access to the data?

b. why are we doing this?

c. how will the project proceed?

d. who has political clout?

3.Which of the following is a design component relevant for group level systems?

a. goal clarity

b. group norms

c. task structure

d. all of the above

e. b and c

4.All data collection methods can be difficult to code and interpret EXCEPT which of the following?

a. Interviews

b. observations

c. surveys and questionnaires

d. unobtrusive measure

5.Which of the following is true regarding organizational diagnosis?

a. It is a collaborative process

b. The term is used more broadly than a medical definition would suggest

c. it does not necessarily assume there is a problem with the organization

d. all of the above

e. a and b