Question: 1.When Salesforce.com launched as an internet-based services, how did that innovation help sales reps to interact better with customers? 2.Describe the differences that salesforces.com has

1.When Salesforce.com launched as an internet-based services, how did that innovation help sales reps to interact better with customers?

2.Describe the differences that salesforces.com has made for customers NBCU and GE capital.

3.Consider the selling process. How might any of the salesforce.com tools described in this case facilitate each step?

4.Looking forward, what products will salesforce.com need to develop in order to remain on the cutting edge of supporting sales staff with information and collaboration?

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