1)Which of the following statements about communication in today's workplace is most accurate? Despite the increased use...
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1)Which of the following statements about communication in today's workplace is most accurate?
- Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
- b Individuals are using more mobile electronic devices to communicate with others.
- c Because individuals are more dispersed, messages are longer and less frequent.
- d Because of social media networks, today's communication includes more one-on one conversations.
2. Which statement about the use of e-mail in today's workplace is most accurate?
- Most messages in today's workplace are sent by e-mail.
- b Businesses use memos more frequently than e-mail messages to communicate internally with employees.
- c Only managers and top-level business executives use e-mail to communicate with others.
- d Today's workers spend very little time writing e-mail messages.
3. Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and
- a can't be used to transmit official documents.
- b are informal, allowing a few spelling and punctuation mistakes.
- c may become evidence in court.
- d are challenging to type using only two fingers.
4. Which of the following situations is most appropriate for sending an e-mail message?
- a Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
- b Jane found a great political joke she wants to share with her colleagues.
- c Chris must send the monthly sales data to his department.
- d Maggie needs to vent her frustrations about working conditions to her shift supervisor.
5. Jackson is sending an e-mail message about an important upcoming meeting.
Which of the following represents the most effective subject line? a. Urgent!
- a an Our next staff meeting will be held on the 15th of August.
- b Please Attend Staff Meeting on August 15
- c Please Read NOW
6. What is the current advice on the use of a greeting on a business e-mail?
- Omit greetings because they make an e-mail appear too casual.
- b, Add a greeting only when forwarding an e-mail with a lengthy header.
- c Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
- d Begin with a greeting to provide a visual cue and to show friendliness.
7. Which of the following statements best describes the use of letters, e-mails, and memos in businesses today?
- a- Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages.
- b- E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues.
- c- Despite the popularity of e-mail, in certain situations, letters remain the preferred channel of communication for delivering messages outside an organization.
- d- Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages.
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