1.Why is it important for managers and leaders to keep control of their emotions in the workplace? (Word count: 100 words)

2.Identify at least one (1) instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow. (Word count: 50 words)

3.Describe two (2) ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion. (Word count: 50 words)

Communication plays a very important role in an organisation. Efficient communication process enhances the overall productivity of the employees in an organisation. Efficient communication enhances the team spirit among the workers of an enterprise. It also builds a cordial; relation between the management and the employees and also maintains the work diversity within an organisation.

4.Describe two (2) ways that emotional intelligence can be used to build workplace relationships? (Word count: 50 words)

Emotional intelligence plays a crucial role in an organisation. Emotional intelligences promotes communication in an organisation. It helps to build team spirit among the workers of the organisation. Intelligence helps the employees to understand each other well so, that a team spirit can be created in the organisation. It also bridges the gap of communication between the employees and the management to promote better work relation in the organisation. Emotional intelligence promotes work diversity in an organisation helping the organisation to gain competitive advantage in the market

5.Describe a decision-making process you have undertaken that took into account the emotions of others. What was the decision and how did it impact on the individual concerned and the organisation? (Word count: 100 words)