1.XYZ Clinic is experiencing delays in its accounts receivable. In other words, customers don’t pay on time. The clinic has heard that some customers can’t pay or they move and don’t get the bill sent to their new address. However, there could be many other causes for these delays. Help XYZ develop a fishbone diagram of the accounts receivable dilemma.

2. Memorial Community Hospital runs a day clinic to help patients with minor medical issues. In general,
a patient walks into the clinic and registers with a booking clerk. Next, either the patient goes through
triage or, if the patient called ahead, he or she goes straight to the main waiting area. Patients who go to
triage must wait in another area until seen by a triage nurse; then they are allowed to enter the main
waiting room. After some time in the waiting room, the patient is called to see a provider and walks
down the hall to an exam room, where a provider sees each patient and gives care. After care is given,
the patient exits the exam room, moves to the billing area, and then is called to pay the bill. Upon bill
payment (by either cash, credit, or insurance), the patient leaves. Help Memorial Community Hospital
flowchart its day clinic process.
3. Jan has noticed that the Blueville Clinic’s stockroom is a mess. She sees items that are out of place,
items not marked with ID tags, items not unloaded from boxes yet, and items that do not belong to the
clinic, as well as many other discrepancies. Jan thinks she could draw a cause-and-effect or fishbone
diagram to help her understand why the stockroom is so messed up. Help Jan draw a cause-and-effect
diagram for the stockroom’s problems.