$(20$ Marks$)$

Due to your relatisnship, AL$.$ ARO reacthes out to you to te their new CPM laader AL$.$ AFD alwe oll has starled seling woritowide en its websle

hitrsilfoww.alanderoducts.com' and is considering the tends in CFM$.$ spechifslly "continued connectrity'.

$5\mathrm{.}1.$ Explain the concept of cortinued confectivity

$5\mathrm{.}2.$ Explan then benatis of otteriag $24$ custonse service to s compaty fike AL$.$ ARD

$(6$ maks$)$

$53.$ Pwovide a detaied relerenoed example of an anire food Atre using $246$ customer service to engage

$(6$ marks$)$ mearingfuly with cuatermers.

$(4$ marks$)$

$54.$ Then, dscuss how this orline store berwifted by efferng $24/7$ cuslomer sevice.

$($Hint this queston requines atcifonal neseach away fism the module guide$)$

$(4$ marks$)$

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