Question: 2 0 Multiple Choice 1 point Patty is at an airport getting ready to take a vacation when she learns that her flight has been

20

Multiple Choice

1

point

Patty is at an airport getting ready to take a vacation when she learns that her flight has been delayed due to weather. Patty asks the desk attendant with frustration when the flight will leave and mentions that this is taking away from her much

-

needed beach time, even though she knows that the desk attendant cannot change the situation. Patty's motivation is:

To obtain restitution or compensation

To help improve the service for herself

To vent her anger

To help improve the service for others

2 0 Multiple Choice 1 point Patty is at an

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