Question: 2 0 When preparing a negative announcement, you should begin by Multiple Choice providing solutions to the problems that the news may have created for

20
When preparing a negative announcement, you should begin by
Multiple Choice
providing solutions to the problems that the news may have created for the reader.
presenting the justification material.
using an appropriate goodwill sttement.
using a buffer that sets up justification for the bad news.
delivering the bad news positively but clearly.
20 When preparing a negative announcement, you should begin by Multiple

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