Question: QUESTION 38 When preparing a negative announcement, you should begin by delivering the bad news positively but clearly. using a buffer that sets up justification

QUESTION 38

  1. When preparing a negative announcement, you should begin by

    delivering the bad news positively but clearly.

    using a buffer that sets up justification for the bad news.

    presenting the justification material.

    providing solutions to the problems that the news may have created for the reader.

    using an appropriate goodwill statement.

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