= . . 2 1 Normal 1 No Spac.. Heading 1 Heading 2 Title Subtitle Subtle Em... Emphasis intense E... Strong Paragraph Styles QUESTION 40 The term is defined as the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas for improvement. focus group benchmarking T decision support group quality circle social committee 2 points QUESTION 41 A team is a standard of conduct that is shared by team members and that guides their behavior. explicit statement carryover behavior primacy critical event norm 2 points QUESTION 42 As part of his personal communication channels, the marketing manager at Solstein Publishing Company has gone out to lunch with the printing supervisor, had after work drinks with the fiction editors, and played golf with the company's president. All of these activities are examples of: c hierarchical leapfrogging vertical climbing breaking the glass ceiling. personal networking influential power. QUESTION 43 ISO certification has become the recognized standard for evaluating and comparing companies on a global basis. True False 9