$2\mathrm{.}1$ What are business processes? How are they related to information systems?

$2\mathrm{.}2$ How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?

$2\mathrm{.}3$ Why are systems for collaboration and social business so important, and what technologies do they use?

$2\mathrm{.}4$ What is the role of the information systems function in a business?