Question: 2. [10 points] Give an example each for a customer-routed and provider-routed services that you have encountered. Explain the difference between them. Suggest one improvement

2. [10 points] Give an example each for a customer-routed and provider-routed services that you have encountered. Explain the difference between them. Suggest one improvement for each type of service. 3. [10 points] Think a process that you do regularly as a student. For example, preparing for an exam, completing an assignment, applying for financial aid, etc. Draw a simple flowchart for the process. Identify the tasks, decisions, delays, and feedback loops in the process. (You may use SmartArt in MS Word or similar software tools. If you use paper to draw the flowchart, please scan the paper and insert it into the document with answers. Please see Assignment Resources in Content. Individually uploaded images will NOT be graded.)

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