$22)$ A mail$-$order company has one department for taking customer orders and another for handling complaints. Currently, each department has a separate telephone number. Each has $7$ telephone lines served by $2$ customer service representatives. Calls come into each department at an average rate of $1$ per minute. Each representative takes, on average, $1\mathrm{.}5$ minutes to serve a customer. Management has proposed merging $($pooling$)$ the two departments and cross training all workers. The projected new department would have $14$ telephone lines served by $4$ customer service representatives. As process manager, what would you expect to see?