Question: 2. (25 marks) a. While Susan would like all the services provided by her hospital's housekeeping department to be perfect, she realizes that the patient

2. (25 marks) a. While Susan would like all the

2. (25 marks) a. While Susan would like all the services provided by her hospital's housekeeping department to be perfect, she realizes that the patient services desk will always receive a small number of complaints. She noted the following log information over the past 9 weeks. Week 2 3 4 5 6 7. 8 9 9 8 7 10 5 6 19 15 6 Number of complaints Construct a control chart to apply statistical process control to this problem. Is the housekeeping process in control? Why or why not

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