$(25$ Marks$)$

QUESTION $1$

Restai businesses can use a knowledge management platform to centralize and democratize knowledge, making it avalable across their corporate offices, contact centers, and stoces so that everyone can access the same up$-$to$-$date information.$\text{'}$ Bssed on a retal company of your choice, analyse the factors the chosen relail companybusiness should consider when implementing a knowledge management system.

$(25$ Marks$)$

QUESTION $2$

"All retalers have an extensive database of knowledge resources. $"$ Suggest a suitable knowledge management. system$/$platform for the chosen retail business. Elaborate on why the suggested knowledge management systemiplatform is sulable for the chosen retail business.

$(25$ Marks$)$

QUESTION $3$

Discovering, organizing, and leveraging them requires a combination of the right processes, company culture, and Discovering, organizing, and leveraging them requires a combinasco of the igint processes, company culled for the chosen technology. Cribally analyse relevant articial inleligence knowledge management$-$powered toolsystems for the retai company business. Include in your analysis the beneficial aspects of the Al knowledge management$-$powered toollsystem for the retal companylbusiness.

$(25$ Marks$)$ QUESTION $4$

Understanding the role of knowledge management is the first step toward streamlining your operations. "Provide recommendations on building an eliecive knowledge management system and provide reasons on why the features would be beneficial to the retail companybusiness.