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Read the case study belor and answer the quesitions that follow.

Principles of systems thinking

Tshepc and Thand have to merk. closely bojether in the marketing department. erganisation. Thendi ta the ene who orders the supples and testwerwas that were orgarised by Tshepo. The problom was that Tehemp's office wars on the first foor and Thandis office was on the grourd floer. Every time that she had an urgant probiom with a suppler of a detwery she had to walk up to Tshepo's office to explain the problam to Rim and ask hm to phone the custorner. To try and phone him was impossible beccuse he was forever on the phone with dients. To sems an email would their issues.

The marketingmanager suggested that they shate Thandis office on the ground foor which was big enough to axcommodate then both. Before they could discuss the Workablity of the suggestion, the mowe was organised by the maketing manager and Tshepo's office was allocated to someone elae who was a doce friend of the markeling manager and for whem a job was created in the arganestion.

initialy. the pian worked, but it was not long before the problems started. Thandis side of the office was as neat as a pin while Trhepo's gide was the toial opposite Oocuments and fles took over the foor area, dirty coffee mugs were left on the desk. and Tshepo was taking loudly over the phone the whole day long. Thandi felt that she loudly and to chem on har work anymore. Talking to Tshepo to ask. Wim $10$ talk less his job. When she up his mess, fell on deal ears. His viewpoint was that $f$ is part of was told to make complained about the situation with the marketing manager, she wealen the sound it work. There is no other office available. She can wear earpitags to Woafon$-$fhe sound and focus on her work. And if the mess in the oftice bothers hor: she can clean it up hersell.

About the same time that Thandi tried to clean up the office and wear earplugs, other problems started to crop up$.$ Tshepo moved into the office during summer and was mostly outside of the office during lunch times, but now that winter is approaching the affice bocame a place where all Tshepo's frends would gather during lunch time. After lunch, it was expected of her to clean up all the coffee mugs and lunch boxes that were left behind. The situation became unbearable for Thandi. The whole situation was de$-$mativating her. Then one day, to everybody's surprise, she resigned with immediale effect. Management knew that they were going to lose customers because she was very effective in her work and relationships with the customers.

The Human Resources manager made an appointment with Thandi to try and convince her to rethink her decision. Thandi explained the situation objectively without blaming anyone. She knew to blame the marketing manager, will only cause division between the departments. The decision was taken that the affice will be divided with dry walling. Thandi will have her own office again.

Source: $S$ van Zweol

$21$ List and explain the $11$ principles of systems thinking. Apply them to the above scenario by using examples from the case study.

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The global environment has become increasingly complex and uncertain. Systems thinking views a system as a whole $-$ one complex unit comprised of many interconnected parts. This is in contrast with conventional models of thinking that view systems as collections of individuals, and as a result, often misunderstand how the different individuals influence and interact with one another.

$22$ Explain the greatest strengths of systems thinking.

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