Question: 2 6 . Question 2 6 A customer has just expressed dissatisfaction with a recent price increase. From the following responses, identify the one that

26 .

Question

26

A customer has just expressed dissatisfaction with a recent price increase. From the following responses, identify the one that best represents the 'Respond' step of the three

-

step approach.

1

point

"

We value your feedback. We are working on a loyalty program that will offer discounts to our regular customers."

"I understand your concerns. It's tough when prices go up unexpectedly."

"I apologize for your frustration. We will review our pricing policy."

"

'

m sorry to hear that. Can you tell me more about why you're upset?"

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