Question: 2 9 Multiple Choice 2 points Rita Scavone manages a pizza restaurant. She spends a night reviewing customer comments and sorting them on what went

29

Multiple Choice

2

points

Rita Scavone manages a pizza restaurant. She spends a night reviewing customer comments and sorting them on what went right and what went wrong. Rita is following a principle of

ignoring small problems

total quality management

fishbone diagramming

complaint management

franchisee analysis

2 9 Multiple Choice 2 points Rita Scavone manages

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