Question: 2 . An Emirates airline has started using a virtual assistant for answering the enquiries of the airline customers. This involves talking to customers on

2 .

An Emirates airline has started using a virtual assistant for answering the enquiries of the airline customers. This involves talking to customers on the phone and diverting them to the appropriate call center agent. You are responsible for user testing of the virtual agent used by Emirates airline. What are the aspects of usability to evaluate the above software? And mention two methods to measures those aspects.

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