$2.$ Applying the $3-$x$-3$ Writing Process to Business Messages

Writing a message in a business environment can seem daunting. If$,$ however, you understand the basic goals of business writing and the $3-$x$-3$ writing process, you will have an easier path to composing your messages with confidence and clarity.

Read the scenarios, and then answer the questions that follow.

A design company recently hired a graduate student as an intern.After completing her first assignment, the intern asks you for feedback on the opening of an e$-$mail message responding to a customer problem. Her draft is shown in the following box.

For me$,$ the problem you have with the six halogen lights is very easy to solve. I can solve it in a few minutes.

Which business writing goal is most obviously ignored in this passage?

Purposefulness

Adapting

Audience$-$oriented perspective