Question: 2. As a hotel design and operations consultant, recommend five (5) improvements or modifications to the leaders of the School of Hospitality and Tourism Management

2. As a hotel design and operations consultant, recommend five (5) improvements or modifications to the leaders of the School of Hospitality and Tourism Management (SHTM) for the hotel facility recently completed on campus (25 marks)

3. Illustrate the impact of the Covid-19 pandemic and protocols on the operations of the Facilities Management (maintenance/engineering) department. Provide five (5) examples. (25 marks)

4.The role of technology in hospitality businesses has drastically expanded. IT has become more important to hotel operations and the guest experience than ever before. Outline and evaluate five (5) examples of the importance of technology to the guest experience in the age of the Covid-19 pandemic. (25 marks)

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