-2- As a state employee, when dealing with clients and co-workers your response to either should be a:

1. consistent and unchanging approach to both
2. stern, determined and businesslike approach
3. formal approach, even when the employee personally knows the individual
4. varied method that depends upon the situations

-3- "Being authoritative (authorization) is most effective when it is least apparent." This statement means most nearly that:

A. the individual who uses the most authority is rarely seen

B. using authority makes an individual modest

C. a sparingly use of authority is most effective

D. keeping quiet is effective

11 "As an office/employee worker, the attention to details are essential. It is the basis of your success. If you assume it is a nuisance, if you get lazy/ lack the a desire to master it, and if you fail to see that big things are composed of many small things, you should be terminated." According to this paragraph:

1. details are a nuisance to office workers
2. small tasks should be completed by office workers and the larger tasks will be taken care of by themselves
3. an office worker may be unable to attend to the details due to how rapidly the details increase
4. an office worker should recognize that success can be achieved by paying attention to detail

4-4 When interacting with individuals in a business situation, tact, social intelligence, and a sense of humor are required. However, an individual with all of these characteristics may fail to establish a good impression. Often a lack of sincerity is the reason for this. Being sincere is the underlying quality that builds trust and confidence in the minds of others." According to this paragraph:

A.being sincere ensures that you'll get along well with others

b. tact, social intelligence, and a sense of humor and in addition clever understanding are all that it takes to be successful

C.being sincere is not necessary to get along

D.a good personality stems from being sincere