$2.$ Communication and Management

Apply your knowledge regarding effective communication by managers to answer the following question.

You work with a group of employees who are all in their early $20$s$.$ Which of the following methods of communication should you use to effectively stimulate conversation with and between your workers?

Social media

Handwritten notes

E$-$mail

Formal postings of policies

Read the following segments of a communication between two people, and answer the questions about the communication process.

ANN $($THINKS TO HERSELF$)$: I don$$t think this fruit is fresh.

ANN $($SAYS TO NANCI, THE STORE CLERK$)$: Excuse me$,$ these peaches all seem to have brown spots on them.

This speech segment in this first part of the conversation represents $.$

NANCI $($THINKS TO HERSELF$)$: The customer doesn$$t like our fruit.

After hearing what Ann had to say, Nanci$$s thought about it represents $.$

NANCI $($SAYS TO ANN, THE CUSTOMER$)$: I$$m sorry, ma$$am$.$ Would you like me to check in the back to see if we have some other peaches?

In this conversation, Nanci$$s response to Ann is

Breadloaf Bakery has recently invested in software to track sales across its five locations. The company prides itself on providing freshly baked goods, and this software upgrade is an attempt to better identify which items to bake at which times of the day. The managers of each location have been attending training on the new system, with Wayne, the manager of the downtown location, taking the following notes throughout the day:

Wayne$$s notes include details that pertain to the characteristics of useful information. His notes about making sure the software is running at all hours of operation are in reference to the of information.