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Could you please help me with myhomework?

1. The manager as communicator (Connect)Use your knowledge of how managers use communication to complete the sentence.

A manager who communicates-------------------Choose the answer: (A-with candor, B-through formal channels, C- in a purpose-directed way, D-verbally) influencespeople to pay attention to the organization's goals and work to achieve them.

2. Communication model (Connect

Use your knowledge of what drives employee performance to complete the sentence.

Because the CEO wanted the acquisition of a smaller company to be on the board's agenda, she called the board president------------------( A-with a channel, B-with a message, C- with feedbackrequesting that the acquisition be discussed at the next board meeting.

3. Communication climate and channels (Connect,Perform)Thinkabout the factors that impact communication effectiveness and select the best term to complete the sentence.

A CEO who communicates about the opportunities and challenges facing the company to employees at all levels and in all departments is engaged in------------------------ choose the answer :(A-open communication, B-sending routine messages, C-communication apprehension, D-horizontalcommunication..

In the following diagram, select the correct word or phrase to identify the information channels on a continuum of high-to-low channel richness.

Source: Adapted from Daft, R. L., &Marcic, D. (2015).Understanding Management(9th ed., p. 554). Stamford, CT: Cengage Learning.

Choose the answer: A) electronic messages, B) letters and memos, C) reports/bulletins,D)telephone, face-to face communication

A.

B.

C.

D.

E.

Channel richness is, in part, determined by the ability to establish a personal focus for the communication. This means that a Facebook status update will be less rich than-------------Choose the answer: A) an individual email, B) a flyer, C) report, D) a masse-mail., because:

You are not getting as many types of information

You cannot respond immediately to what the person is saying

You do not know that the person's message is intended for you personally

Your company is facing hard times, and you must cut your annual expenses by 20% in order to survive. You want to get employee feedback before making this difficult decision. How should you request that feedback?

This is a-------------Choose the answer: A) routine,B)nonroutine.message, so you should:

Send out an e-mail to all employees requesting their input

Visit employees personally and talk with them individually or in small groups

Lola is responsible for redesigning work in her organization, and she frequently must persuade people to accept change, often not an easy task. She asks you for some tips. What advice do you give her?Check all that apply.

1-Use multiple channels to communicate the same message, such as face-to-face meetings followed up with emails.

2-Describe the benefits that employees will experience as a result of the changes.

3-Remove emotions from the equation, focusing instead on delivering the logical reasons for change.

4-Cultivate an aura of charisma, which is expected of leaders, rather than of expertise, which is expected of followers.

4. Asking questions and listening (Connect, Perform)

Think about the factors that promote organizational conversations and choose the correct term to complete the sentence.

By keeping an open mind and withholding judgment until he is sure he understands the other person's ideas and feelings, Michael demonstrates goodskills.

Imagine that you are a management coach and one of your clients, a new manager, says, "I've heard that about two thirds of managers fail within 18 months. I don't want to be part of that statistic! I've heard that asking questions and really listening to people's responses is key to success. But as a manager, shouldn't I have the answers? Why should I be asking questions?" How do you respond?Check all that apply.

1-Asking employees questions helps develop their critical thinking skills.

2-Asking employees questions enhances their sense that the manager is the only person they should be in dialogue with, so they start talking less to each other.

3-Asking employees how to solve problems empowers them to arrive at solutions to which they're committed.

4-Asking employees questions boosts their morale by helping them feel like experts, even though they're not.

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Management at Work

You are a member of a project team revising the Nvidia Corporation's ethics policy. The team has representatives from five divisions: Software Engineering, Graphic Design, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team's leader. Audra, a member of the project team, suggests that the team review a new draft of the ethics policy. She says the policy will have positive effects on the team's performance and on theorganization as a whole.

What is the most important message your colleague is trying to convey?

1-She wants to present a new draft of the ethics policy.

2-She is concerned that her work isn't being valued.

3-The other members of the team are ineffective.

What can you do to listen more effectively to your colleague?

1-Remain objective.

2-Agree with her assessment.

3-Prejudge her remarks.

Nonverbal communication sends powerful messages through body language and facial expressions. This set of questions covers nonverbal behavior as it is typically expressed in U.S. business culture. Your country or culture may use different styles of nonverbal communication.

When an employee speaks to a manager, the manager pays more attention to:

1-The employee's vocal tones and gestures

2-The words the employee is saying

Read the followingsituation, anduse your knowledge of nonverbal behavior to identify what message the junior accountant is conveying.

During a meeting proposing staff restructuring in the accounting department, the junior accountant frowns and pushes his chair away from the conference table. He slouches and crosses his arms over his chest.

What message is the junior accountant expressing nonverbally?

1-He is resistant to the discussed changes.

2-He is ready to implement the discussed changes.

3-He is open to the discussed changes.

5. Nonverbal communication (Connect, Perform)

Nonverbal communication sends powerful messages through body language and facial expressions. This set of questions covers nonverbal behavior as it is typically expressed in U.S. business culture. Your country or culture may use different styles of nonverbal communication.

When a person meets a group of people for the first time, he or she pays more attention to:

1-The words that people say when they introduce themselves

2-Body language, the sounds of conversation (angry, happy, animated, and so forth), and people's expressions

Read the followingsituation, anduse your knowledge of nonverbal behavior to identify what message the intern is conveying.

While you are critiquing an intern's presentation, you notice that she looks at the ground more often than she looks at you and constantly shifts her weight from foot to foot.

What message is the intern expressing nonverbally?

1-She is enjoying the conversation.

2-She is actively engaged in the conversation.

3-She is uncomfortable with the conversation.

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When your manager says, "You've done a great job!" but has a frown on his face, you are likely to believe that:

1-You've done a great job

2-You haven't done a very good job at all

Assume that both you and your manager share the conventional U.S. business culture. What can your manager do in order to make you believe his words?

1-Smile and put his hands on his hips

2-Smile and hold out his hand for you to shake

3-Smile and glance away quickly

6.social media(Connect, Perform)

Select the correct term to complete the sentence.

Popular examples of social media sites are--------------choosingthe answer:A)Facebook, B) tablets, C) Angry birds, D) email.and Twitter, where companies can track and respond to customer feedback.

Your company repairs household appliances such as microwaves, dishwashers, and clothes dryers. Your manager, Naomi, is excited about the potential for social media to drive organizational performance. She is consideringa number ofpossible projects, and she asks your advice about how to use social media appropriately.

Which of the following could be a good social media initiative for our company?

1-Start an internal company blog to post news about impending layoffs and merger discussions.

2-Use Twitter to post news of product recalls and safety tips for customers, such as the importance of getting safety checks for furnaces and water heaters each fall.

7. Personal communication channels (Connect, Perform)

Use your knowledge of how communication occurs outside formal channels to complete the sentence.

Steve is the VP of marketing, and Garth is a computer operator. They have lunch together regularly because both have three-year-old twins who are ahandful,and they enjoy sharing stories about their kids. Their lunchtime conversations are-----------------Choose the answer: A) personal networking,B)downward communication, C) upward communication, D) horizontal communication

Which of the following examples involves personal communication?

1-A senior marketing manager directs his team to do more customer research because the best marketing plans are based on customer needs and desires.

2-The janitor who works on Friday nights meets with her boss, and the two of them discuss the work that needs to get done this week. Together, they develop a plan for cleaning the entire building in 4 hours.

3-An IT specialist is friends with the CEO, and when they have lunch, the specialist tells the CEO about how dissatisfied most engineers in the company are with their jobs.

A longtime employee goes to his manager to ask if the company's benefits plan pays for annual physicals.

Which of the following tactics isnota good way to improve your writing?

1-To have more impact on readers, write a longer memo.

2-Get to the point of the memo quickly.

3-Write without jargon and use simple words.

4-Ask someone else to read your writing before sending it out.

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Management at Work

Imagine that you have been a production operator manager for two years at a large gasdistibutioncompany. Recently, your director told you that the company is planning a large restructure, but that your department will not lose any employees. You decide that you need to use personal communication techniques to reach out to the people on your team and convince them that they aresafeand they need to maintain their productivity levels for the upcoming year.

Fortunately, you have a large personal network of diverse contacts both inside and outside the company. But you know that some of your employees have much smaller networks, and you worry that they will not have the contacts they need in order to get a good perspective on the restructuring. Which of the following pieces of advice should you give to your employees to help them build their networks?Check all that apply.

1-You're going to have a hard time building a network that you can use to support you through thisrestructuring, butstart now to build your network before you need it the next time.

2-Make sure that when you build your network, you don't always expect your contacts to be giving to you. Youhave togive as well as receivein order fora network to be effective.

3Re-ach out to people and do as many activities as you can with them. Try to fill your calendar so that you connect with as many people as possible.

4-Try to fill your network with people who are very similar to you, preferably people who do the same kind of work you do and people who have non-work backgroundssimilar toyours. This will make it easier to develop relationships with them.

8. Formal communication channels (Connect, Perform)

This diagram represents------------------Choose the answer: A) horizontal, B) upward, C) downward,D)diagonalcommunications. Which of the following are examples of this type of communication?Check all that apply.

1-Dilip Kumar, the V.P. of Technology at Amazon, explains some of the technology used in Amazon Go stores to Amazon CEO Jeff Bezos.

2-A team of doctors, nurses, technicians, and managers get together at Highland Hospital to discuss ways to save money. They agree to swap a lab kit that costs $96.50 for one that costs $0.29.

3-The CEO of Algoma Steel, Kalyan Ghosh, met with his employees and announced that the company had emerged from the Companies' Creditors Arrangement Act (CCAA), which issimilar toemerging from bankruptcy in the United States.

4-GM CEO Mary Barra announces to employees that GM will cut its workforce by up to 14,000 people, closing five plants in the U.S. and Canada.

Informationdropofffrom higher to lower levels of an organization is a major problem with------------Choose the answer: A)horizontal) upward,C) downwardcommunication. Which of the following actions can managers take to resolve this problem?Check all that apply.

1-Increase the number of people through which the message travels.

2-Maintain consistency between verbal and nonverbal messages.

3-Use the correct communication channel for the message.

4-Use active listening to get feedback on what message has been received.