2. Control methods Match each example in the following table with the control method that is or should be used by entering the letter of the example in the answer space next to the correct control method Answer Control Method Example Bureaucratic control A Behavior control B Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ning before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution. Emily paints for a living and loves it. She decides how many paintings she will create in any given time period and what kinds of paintings they will be. Fortunately, Emily has the discipline to paint even when she doesn't feel like it, and she has produced many pieces of art that have sold for good prices on the open market lifeguards may seem to have an easy life, but the work is really very difficult. A lifeguards have to receive specialized training and be prepared to jump into action at a moment's notice of an emergency arises. Professional Weguards use a paramilitary structure (chief, captain, lieutenant, sergeant, and two levels of feguards) so that there is only one person giving orders in the event of an emergency Abigail is a LEGO genius. Her bosses don't quite know how she does it, but she creates one or two fabulous LEGO Creations every day, which are photographed for the pictures on the LEGO boxes. Abigail receives $300 for every project she completes. Sometimes she Output control C Normative control D. Normative control D. Concertive control E orders in the event of an emergency. Abigail is a LEGO genius. Her bosses don't quite know how she does it, but she creates one or two fabulous LEGO creations every day, which are photographed for the pictures on the LEBO boxes. Abigail receives $300 for every project she completes. Sometimes she takes a little more time, and sometimes a little less time, but all her bosses care about are the finished products. At Eagle Video, each production crew manages itself without much interference from senior management. Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible. The employees of Tu Nidito, a nonprofit organization in Arizona, share one common goal: to provide comfort, hope, and support to children and families whose lives have been impacted by a serious medical condition or death. Employees are a close-knit group who share the belief that no child should greve alone. All of their actions are driven by that beliel, from fundraising to running a summer camp. New volunteers learn from more experienced employees by listening to the stories they tell about helping children and their families Self-control F