2. Determine possible solutions - at least two.

Please, write your answer here (75-100 words).

Options Description

3. Determine factors to evaluate solutions, that is, pros and cons of each solution.

List the factors of each solution in the space provided.

Please, write your answer here (75-100 words).

Options Pros Cons

4. Write which solution you would choose and why.

Please, write your answer here (75-100 words).

5. Put your solution to practice. What would be the steps to carrying out your

solution? What are some problems that you may encounter?

Please, write your answer here (75-100 words).

Steps Description

1.

2.

3.

The Case Study: Wells Fargo and Moral Emotions On September 8, 2016, Wells Fargo, one of US's oldest and largest banks, admitted in a settlement with regulators that it had created as many as two million accounts for customers without their permission. It seems to have been caused by a culture in the bank that made unreasonable demands upon employees. Wells Fargo agreed to pay S185 million in fines and penalties. Employees had been urged to cross-sell." Ifa customer had one type of account with Wells Fargo, then top brass reasoned, they should have several Employees were strongly incentivized, through both positive and negative means, to sell as many different types of accounts to customers as possible. "Eight is great was a motto. But does the average person need eight financial products from a single bank? As things developed, when employees were unable to make such sales, they just made the accounts up and charged customers whether they had approved the accounts or not. The employees used customers personal identification numbers without their knowledge to enroll them in various products without their knowledge Victims were frequently elderly or Spanish speakers Matthew Castro, whose father was born in Colombia, felt so bad about pushing sham accounts onto Latino customers than he tried to lessen his guilt by doing volunteer work. Other employees were moved to call company hotlines or otherwise blow the whistle, but they were simply ignored or oftentimes punished, frequently by being fired Early prognostications were that CEO John Stumpf would not lose his job over the fiasco. However, as time went on and investigations continued, the forms and amount of wrongdoing seemed to grow and grow. Evidence surfaced that the bank improperly changed the terms of mortgage loans signed customers up for unauthorized life insurance policies. overcharged small businesses for credit card processing, and on and on In September of 2016, CEO Stumpf appeared before Congress and was savaged by Senators and Representatives of both parties, notwithstanding his agreement to forfeit S41 million in pay. The members of Congress denounced Wells Fargo's actions as theft," "a criminal enterprise." By October of 2016 Stumpf had been forced into retirement and replaced by Tim Sloan. Over the next several months, more and more allegations of wrongdoing arose. It had charged 570,000 customers for auto insurance they did not need. It had ripped off small businesses by charging excessive credit card fees. The total number of fake accounts rose from two million to 3.5 million. The bank also wrongly fined 110,000 mortgage clients for missing a deadline even though the party at fault for the delay was Wells Fargo itself By September, 2017, Wells Fargo had paid 5414 million in refunds and settlements and incurred hundreds of millions more in attorneys and other fees. 2. Determine possible solutions at least two. Please write your answer here (75-100 words). Options Description 1. 2. 3. Determine factors to evaluate solutions, that is, pros and cons of each solution. List the factors of each solution in the space provided. Please write your answer hete (75-100 words). Options Pres Cons 1. 2. 4. Write which solution you would choose and why. Please write your answer here (75-100 words). 5. Put your solution to practice. What would be the steps to carrying out your solution? What are some problems that you may encounter? Please write your answer here (75-100 words) Steps Description 1