2. Explain the 1, or 3, or 9 interrelationship values in a QFD matrix * + Correlation ++ Strong positive + Positive Correlation used to show how items within a list affect one another Negative Strong negative Matrix extended to score Relationship competitors against Customer- customer requirements Strong 9 assigned value Medium 3 from 1 to 9 used to weight Weak 1 relationship value Compressed Tree Diagram used to identify customer requirements Cloth 8 O 176 14 9 4 9 Clean Cutlery 9 198 16 7 6 9 Attractive Cloth 6 126 10 24 5 table Elegant Decor 7 294 23 6 7 5 setting Furniture | 4 52 4 48 4 Layout 5 Correct 180 14 6 8 6 Cutlery 8 232 18 3 8 9 Importance 72 81 174 198 345 76 81 231 1258 Relationship x Priority Importance% 6 6 14 16 276 totals for columns 6 18 Relationship x Priority show importance of totals for rows shows each item in satisfying A percentage makes importance easier attention given to customer requirements to interpret and to carry forward customer requirements Customer requirements for table setting versus effort in restaurant procedures Purchasing 000 Inspection OOOD Budgeting O O O Training 00 no Cose Novo O