2. How would a business process such as ordering a product for a customer in the field be changed if the saleperson was wearing a smartwatch equipped with Salesforce software?

INTERACTIVE SESSION: TECHNOLOGY sed used It looks like wearable computing is taking ofr. Smartwatches, smart glasses, smart ID badges, head-mounted displays, and activity trackers promise to change how we go about each day and the way we do our jobs. According to Gartner, Inc. sales of wearables will increase from 275 mil- lion units in 2016 to 477 million units in 2020, In some industries, wearable devices will become common workplace tools. Doctors and nurses are using smart eyewear for hands-free access to patients' medical records. Oil rig work- ers sport smart helmets to connect with land- based experts, who can view their work remotely and communicate instructions. Warehouse man- agers are able to capture real-time performance data using a smartwatch to better manage distri- bution and fulfillment operations. Wearable com- puting devices improve productivity by delivering information to workers without requiring them to interrupt their tasks, which in turn empowers employees to make more informed decisions more ensitive es can Wearable Computers Change How We Work analytics data delivered to their smartwatches to view performance metrics, uncover new insights, and take action with dashboards. Users will also be able to query via Voice Search to access a report, view a dashboard, or find other information Global logistics company DHL worked with Ricoh, the imaging and electronics company, and Ubimax, a wearable computing services and solu- tions company, to implement "vision picking" in its warehouse operations. Location graphics are displayed on smart glasses guiding staffers through the warehouse to both speed the process of finding items and reduce errors. The company says the technology delivered a 25 percent increase in efficiency Right now, vision picking gives workers loca- tional information about the items they need to retrieve and allows them to automatically scan retrieved items. Future enhancements will enable the system to plot optimal routes through the ware- house, provide pictures of items to be retrieved (a quickly. key aid in case an item has been misplaced on the Although primarily consumer devices, smart warehouse shelves), and instruct workers on load- watches are being used for business. The Apple ing carts and pallets more efficiently Watch, for example, has a number of features Southern Co., an Atlanta-based energy com- to make employees more productive. It can take pany, is experimenting with several different wear phone calls and accept voice commands. It will ables in its power plants and its power distribution display an important message, email, or calen and transmission pipeline. Southern recently dar appointment on your wrist. Instead of buzz deployed both head-mounted and wrist-mounted ing loudly and with every email, text message, and computers and performed several "proofs of con- calendar alert you receive the watch uses subtle, cept" with Google Glass, Apple Watch, and the discreet vibrations that won't be a distraction in Moto 360 Android Wear device. The proofs of con- the middle of a meeting. There are Apple Watch versions of Evernote (note taking). PowerPoint cept focused on enhancing plant workers' ability (electronic presentations), and Invoice2go, which to follow documented procedures more accurately will automatically prompt you to start logging and to document adherence to those procedures. your work time as soon as you arrive at a job The company also piloted Bluetooth video cameras site, send basic invoices, and receive alerts when worn on the head for documenting work processes and for videoconferencing between field person nel and central office personnel. Southern Co. now uses head-worn cameras in some plants and field locations. The value of wearable computing devices isn't from transferring the same information from a laptop or smartphone to a smartwatch or eye- glass display, Rather, it's about finding ways to use wearables to augment and enhance business pro cesses. Successful adoption of wearable computing depends not only on cost effectiveness but on the development of new and better apps and integra- tion with existing IT infrastructure and the orga nization's tools for managing and securing mobile devices (see the chapter-ending case study) x emerged one and smitting digital ile plat ized for Pad, and Slities. ccessing they're paid Salesforce.com has developed several enter- prise applications for the Apple Watch. Salesforcel for Apple Watch delivers instant notifications to salespeople, service agents, and other business users to help speed up their work. For example, sales managers can receive a discount approval request and take action right from the watch. Customer service managers can receive alerts if a critical case requires immediate attention or call wait times are about to exceed thresholds, Digital marketers can be alerted when a marketing cam- paign surpasses a goal. Salesforce Analytics for Apple Watch enables Salesforce customers to use ell as for re using cial per latform Trackers cess uses 191 Part I: Information Technology in 192 Source How Wearable Devices Are Creating Innovation in the Work- place." IT Businessedge.com. accessed April 13, 2017: www.salesforce. com accessed May 10, 2017; Linda Rosencrance. "Mobile Logis- tics Technology Takes Long Route to Consumer-Grade Devices." Search ManufacturingERP.com, February 24, 2017; "Gartner: Wearables a $61.7 Billion Revenue Opportunity." Bi/Tech Africa, April K. Pratt, "Wearables in the Enterprise? Yes, Really Com February 24, 2016, Bob Violino, "Wearables in the Workplace tial and Pitfalls, Baseline, September 9, 2015, and Brett Nude Watch: Is It Good for Business?" Business News Daily, May 12. CASE STUDY QUESTIONS 1. Wearables have the potential to change the way organizations and workers conduct business. Discuss the implications of this statement. 2. How would a business process such as ordering a product for a customer in the field be changed if the salesperson was wearing a smartwatch equipped with Salesforce software? 3. What people, organization, and technology issues would have to be addressed if a company was thinking of equipping its workers with a wearable computing device? 4. What kinds of businesses are most likely to benefit from wearable computers? Select a business and describe how a wearable computing device could help that business improve operations or decision making. Consumerization of IT and BYOD The popularity, ease of use, and rich array of useful applications for smartphones tablet computers have created a groundswell of interest in allowing employees Personal mobile devices in the workplace, a phenomenon popularly called new information technology that first emerges in the consumer market spread marketplace as well, such as Google and Yahoo search, Gmail, Google's G Suite devices but also business uses of software services that originated in the com Consumerization of IT is forcing businesses to rethink the way they ob large firms, the IT department controlled selection and management of the ti hardware and software. This ensured that information systems were playing a much larger role in technology selection, in many cases employees be able to use their own personal mobile devices to access the collaboration, and productivity, they are more difficult for firms to many ending case study. Nanotechnology and Quantum Camuti Over the years, mic