2 Identify three sources of information and explain techniques for identifying customer needs and reviewing customer satisfaction

3. What are two ways that organizational structure could affect the delivery of customer service? Give a workplace example for each.

4. In 50 words, explain what a customer service standard is? Why are they important? Give a workplace example.

5. Identify four common features of customer service best practice models.

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2 Sources of Information and Techniques for Identifying Customer Needs and Reviewing Customer Satisfaction a Surveys and Feedback Forms Utilize surveys and feedback forms to gather direct input from c... View the full answer