Question: 2. If you average the responses to the first seven questions by customer, how closely are those averages correlated to the satisfaction score? Include a
2. If you average the responses to the first seven questions by customer, how closely are those averages correlated to the satisfaction score? Include a scatter chart in your analysis.
Hint: use a regression analysis, check the appropriate boxes to display a useful chart for your analysis and use theR2value as a reference in your discussion.
| Burrito Brothers | |||||||||||||||||||||||||||||||||||
| Customer survey Results | |||||||||||||||||||||||||||||||||||
| Customer Number | Customer survey responses | ||||||||||||||||||||||||||||||||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | Avg | Std. dev. | Avg | Std. dev. | |||||||
| Menu was easy to read | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 4 | 3 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 4.64 | 0.69 | Menu was easy to read | |||||||
| Order was prepared correctly | 3 | 4 | 5 | 4 | 5 | 4 | 3 | 5 | 4 | 5 | 3 | 4 | 5 | 4 | 4 | 5 | 3 | 4 | 5 | 5 | 5 | 4 | 5 | 4 | 5 | 4.28 | 0.72 | Order was prepared correctly | |||||||
| Food was tasty | 2 | 4 | 5 | 2 | 5 | 5 | 4 | 4 | 3 | 4 | 3 | 5 | 5 | 5 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 5 | 3 | 4 | 3.84 | 0.92 | Food was tasty | |||||||
| Food was served hot | 2 | 5 | 4 | 3 | 5 | 5 | 5 | 5 | 2 | 3 | 1 | 5 | 5 | 4 | 2 | 3 | 1 | 5 | 3 | 3 | 4 | 5 | 5 | 2 | 3 | 3.60 | 1.36 | Food was served hot | |||||||
| Employees were courteous and polite | 4 | 4 | 5 | 3 | 5 | 4 | 4 | 5 | 3 | 4 | 3 | 4 | 5 | 5 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4.04 | 0.60 | Employees were courteous and polite | |||||||
| Restaurant was clean | 5 | 4 | 5 | 3 | 5 | 4 | 4 | 5 | 3 | 3 | 3 | 4 | 5 | 5 | 5 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 5 | 3 | 4.04 | 0.77 | Restaurant was clean | |||||||
| Value for price paid | 4 | 5 | 5 | 2 | 5 | 5 | 5 | 5 | 2 | 3 | 2 | 5 | 5 | 5 | 4 | 3 | 2 | 5 | 3 | 3 | 3 | 5 | 5 | 4 | 3 | 3.92 | 1.16 | Value for price paid | |||||||
| Overall satisfaction | 2 | 4 | 5 | 3 | 5 | 4 | 4 | 5 | 2 | 4 | 3 | 4 | 5 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 5 | 3 | 4 | 3.80 | 0.85 | Overall satisfaction | |||||||
| Likely to dine with us again? | 2 | 4 | 5 | 2 | 5 | 4 | 4 | 5 | 2 | 3 | 2 | 4 | 5 | 4 | 3 | 3 | 2 | 4 | 5 | 3 | 3 | 4 | 5 | 3 | 3 | 3.56 | 1.06 | Likely to dine with us again? | |||||||
| Likely to recommend us to friends? | 2 | 4 | 5 | 2 | 5 | 4 | 4 | 5 | 1 | 3 | 2 | 4 | 5 | 4 | 2 | 3 | 2 | 4 | 5 | 3 | 3 | 4 | 5 | 2 | 3 | 3.44 | 1.20 | Likely to recommend us to friends? | |||||||
| Average score: items 1-7 | 2.9 | 4.3 | 4.9 | 2.9 | 5.0 | 4.4 | 4.2 | 4.9 | 2.7 | 3.7 | 2.6 | 4.4 | 5.0 | 4.4 | 3.3 | 3.8 | 2.6 | 4.3 | 3.9 | 3.8 | 3.8 | 4.3 | 4.8 | 3.3 | 3.7 | ||||||||||
| 1 | 2 | 3 | 4 | ||||||||||||||||||||||||||||||||
| How often do you eat at here? First time, less than once/month, 1-3 times a month, weekly, [1,2,3,4] | 2 | 2 | 4 | 1 | 1 | 4 | 3 | 1 | 1 | 2 | 3 | 4 | 4 | 3 | 2 | 1 | 1 | 4 | 1 | 2 | 3 | 3 | 4 | 2 | 3 | 2.44 | 1.13 | Use the count if funtion to find out many customers often eat there and what type of food they get. | Count | 7 | 5 | 6 | 5 | ||
| What was the main ingredient: chicken, beef, pork, beans [1,2,3,4] | 1 | 1 | 3 | 4 | 1 | 1 | 2 | 2 | 3 | 4 | 2 | 2 | 2 | 3 | 1 | 1 | 2 | 1 | 3 | 4 | 1 | 1 | 2 | 3 | 1 | 2.04 | 1.04 | Count | 10 | 7 | 5 | 3 |
| Burrito Brothers | |||||||
| Weights of Burritos (Pounds) | |||||||
| Sample Number | Weights | ||||||
| 1 | 1.13 | Descriptive Statistics | Bin | Frequency | |||
| 2 | 1.10 | ||||||
| 3 | 1.17 | ||||||
| 4 | 1.08 | ||||||
| 5 | 1.09 | ||||||
| 6 | 1.05 | ||||||
| 7 | 1.09 | ||||||
| 8 | 1.12 | ||||||
| 9 | 1.09 | ||||||
| 10 | 1.07 | ||||||
| 11 | 1.07 | ||||||
| 12 | 1.15 | ||||||
| 13 | 1.13 | ||||||
| 14 | 0.97 | ||||||
| 15 | 1.17 | ||||||
| 16 | 1.15 | ||||||
| 17 | 1.09 | ||||||
| 18 | 1.01 | ||||||
| 19 | 1.05 | ||||||
| 20 | 1.10 | ||||||
| 21 | 1.09 | ||||||
| 22 | 1.03 | ||||||
| 23 | 1.09 | ||||||
| 24 | 1.02 | ||||||
| 25 | 1.14 | ||||||
| 26 | 1.08 | ||||||
| 27 | 1.11 | ||||||
| 28 | 1.08 | ||||||
| 29 | 1.04 | ||||||
| 30 | 1.10 | ||||||
| 31 | 1.01 | ||||||
| 32 | 1.03 | ||||||
| 33 | 1.12 | ||||||
| 34 | 1.13 | ||||||
| 35 | 1.20 | ||||||
| 36 | 1.10 | ||||||
| 37 | 1.20 | ||||||
| 38 | 1.07 | ||||||
| 39 | 0.96 | ||||||
| 40 | 1.18 | ||||||
| 41 | 1.11 | ||||||
| 42 | 1.13 | ||||||
| 43 | 1.07 | ||||||
| 44 | 1.17 | ||||||
| 45 | 1.02 | ||||||
| 46 | 1.15 | ||||||
| 47 | 1.10 | ||||||
| 48 | 1.18 | ||||||
| 49 | 1.04 | ||||||
| 50 | 1.13 | ||||||
| 51 | 1.18 | ||||||
| 52 | 1.14 | ||||||
| 53 | 1.13 | ||||||
| 54 | 1.14 | ||||||
| 55 | 1.16 | ||||||
| 56 | 1.07 | ||||||
| 57 | 1.07 | ||||||
| 58 | 1.17 | ||||||
| 59 | 1.06 | ||||||
| 60 | 1.04 | ||||||
| 61 | 1.16 | ||||||
| 62 | 1.15 | ||||||
| 63 | 1.03 | ||||||
| 64 | 1.08 | ||||||
| 65 | 1.09 | ||||||
| 66 | 1.16 | ||||||
| 67 | 1.19 | ||||||
| 68 | 1.04 | ||||||
| 69 | 1.12 | ||||||
| 70 | 1.10 | ||||||
| 71 | 1.18 | ||||||
| 72 | 1.11 | ||||||
| 73 | 1.05 | ||||||
| 74 | 1.13 | ||||||
| 75 | 1.14 | ||||||
| 76 | 1.13 | ||||||
| 77 | 1.03 | ||||||
| 78 | 1.17 | ||||||
| 79 | 1.09 | ||||||
| 80 | 1.16 | ||||||
| 81 | 1.10 | ||||||
| 82 | 1.06 | ||||||
| 83 | 1.12 | ||||||
| 84 | 1.17 | ||||||
| 85 | 1.18 | ||||||
| 86 | 1.13 | ||||||
| 87 | 1.04 | ||||||
| 88 | 1.06 | ||||||
| 89 | 1.11 | ||||||
| 90 | 1.06 | ||||||
| 91 | 1.07 | ||||||
| 92 | 1.16 | ||||||
| 93 | 1.07 | ||||||
| 94 | 1.10 | ||||||
| 95 | 1.10 | ||||||
| 96 | 1.13 | ||||||
| 97 | 1.09 | ||||||
| 98 | 1.13 | ||||||
| 99 | 1.15 | ||||||
| 100 | 1.18 | ||||||
| 101 | 1.06 | ||||||
| 102 | 1.17 | ||||||
| 103 | 1.08 | ||||||
| 104 | 1.14 | ||||||
| 105 | 1.13 | ||||||
| 106 | 1.15 | ||||||
| 107 | 1.05 | ||||||
| 108 | 1.07 | ||||||
| 109 | 1.09 | ||||||
| 110 | 1.11 | ||||||
| 111 | 1.09 | ||||||
| 112 | 1.03 | ||||||
| 113 | 1.07 | ||||||
| 114 | 1.09 | ||||||
| 115 | 1.06 | ||||||
| 116 | 1.09 | ||||||
| 117 | 1.11 | ||||||
| 118 | 1.13 | ||||||
| 119 | 1.15 | ||||||
| 120 | 1.10 | ||||||
| 121 | 1.01 | ||||||
| 122 | 1.11 | ||||||
| 123 | 1.08 | ||||||
| 124 | 1.10 | ||||||
| 125 | 1.04 | ||||||
| 126 | 1.11 | ||||||
| 127 | 1.05 | ||||||
| 128 | 1.11 | ||||||
| 129 | 1.03 | ||||||
| 130 | 1.07 | ||||||
| 131 | 1.03 | ||||||
| 132 | 1.05 | ||||||
| 133 | 1.14 | ||||||
| 134 | 1.10 | ||||||
| 135 | 1.09 | ||||||
| 136 | 1.09 | ||||||
| 137 | 1.10 | ||||||
| 138 | 1.07 | ||||||
| 139 | 1.06 | ||||||
| 140 | 1.07 | ||||||
| 141 | 1.07 | ||||||
| 142 | 1.07 | ||||||
| 143 | 1.12 | ||||||
| 144 | 1.12 | ||||||
| 145 | 1.15 | ||||||
| 146 | 1.17 | ||||||
| 147 | 1.10 | ||||||
| 148 | 1.15 | ||||||
| 149 | 1.08 | ||||||
| 150 | 1.09 |
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