2. Objectives:

Utilize the necessary and truthful information for analysis.

Formulate the problem with a correct POM model or technique.

Explore all possible alternatives and investigate each one of them.

Make decisions given all the information.

3. Background and Tasks to be completed :

You are hired as an OM consultant by an owner of a fast-food restaurant. This fast-food restaurant started its operation in July 2019. Currently, the shop has 2 operating locations and the owner owns a food truck.

You may assume: -

the restaurant is similar to A&W, McDonalds, Starbucks, or Tim Hortons; -

any styles/types/cuisines of the fast-food and beverage offered by the restaurant, simply specify in your written project.

Further Assumption:

The economic condition is stable and all businesses are operating as usual (i.e. there is no issue on COVID-19 in working on this project).

Your task The owner would like you to provide a consultation report (dated May 31st, 2020) addressing the following issues:

The owner is not quite satisfied with the current productivity ratio, especially the labor productivity ratio of the newly-hired (less than three months with the restaurants) hourly employees. The owner wants to explore different ways that could boost up the labor productivity of this category of employees.

A strategic plan to achieve a competitive advantage in the current fierce competition in the fast-food industry. The owner also wants to seek your advice about expanding the business open three more shops in the coming five years.

The owner has successfully applied the New Westminster Food Truck StrEAT Festival for the first time. The event is scheduled for July 25th. Prepare a working schedule that includes a breakdown of essential activities.

The owner provides the revenue generated since the start of the business and he wants a good forecasting model to estimate his monthly revenue thereafter. The revenue Year 2019 the Year 2020 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr 116K 120K 126K 123K 123K 118K 117K 124K 122K 117K RESPECTIVELY.

Point out some variables that could affect the revenue and suggest ways how the owner can increase the revenue. Further, suggest three other areas in which you think the owner could use forecasting models.

4. Instructions:

Your paper should be 2,000 words ( 200 words), double spaced, 12 point font (not including cover page, tables, figures, and references). Your paper must follow APA style format.

This report requires more information to support your conclusions than are provided in the case itself. You may, in some cases need to use data, charts, illustrations, photos, or more to make/support your point turn to the text and external sources to properly support your positions. Reference the text, other books, peer-reviewed articles, and sound corporate websites (minimum of 5 references expected). Critical thinking is important look for more than one way of addressing a problem and choose the best solution. Justify and evaluate all decisions/recommendations made.

Be creative! Be realistic! Be unique! Ensure no one has the same (or similar) ideas as yours.