2. Operations systems (Connect, Perform)

Imagine you are the manager of a local beauty salon called Hairs Why. Using your knowledge of operations management, answer the questions that follow.

Shutterstock Images

As manager of Hairs Why, you frequently hear customers ask for services beyond those you provide. Hairs Why focuses on color and cuts, but customers sometimes request waxing and tanning. As you consider the requests, what kind of decision are you making?

A location decision

A productservice mix decision

A capacity decision

A facilities decision

At Hairs Why, you deal with different situations. Recently youve been focusing on brides. Brides need all of your services: color, cut, eyebrow wax, manicure, and pedicure. Since your employees are focused on one primary client when dealing with brides, which layout will be most efficient?

Fixed-position layout

Product layout

Process layout

Cellular layout

Grade It Now

Save & Continue

Continue without saving