2) Perform 2 differents Pareto Analysis Graphs based on 2 Pareto charts in the screenshot.

3) From the information in the screenshot, would you recommend this company should consider a formal ISO Certification in order to make improvements on customer complaints. Why or why not? ONE paragraph, maximum 50 words. Please provide the citation if you use any of the resources.

AutoSave OF AI 2 OF ... OPM401 Home Insert Draw Page Layout Formulas Data Review View Share Comments Shape Format Tell me A v Av 2 P Q Giv A A A 1 3' Shapes IAD Shape Textil Align Alt Text Bring Send Selection Hearder Forward Backward Pare Objects v Forrat Pane T Straight.. x F G H 1 J J K L M N P E Lack of knowledge One Operator 4 1 2 0 2 Chart Title 4 1 25 1 2 2 2 2 0 2 1 3 1 1 1 25 Gm Lack of knowledge 15 13% 97% Other 41 3931 100% Total 118 100% ilu.. 15 406 1 5 1208 0 fx A B C D Day Long Qustomer Complaint No Answer Other 2 1 1 5 0 3 2 5| 3 D 4 3 31 4 1 S 21 6 5 2 2 1 7 6 7 4 0 8 3 9 1 9 8 4 1 D 10 9 9 4 5 0 11 10 1 4 12 13 Cause ILong Customer Complaint No Answer One Operator 14 Cumulative Count 321 42 25 15 Cumulative 27% 36% 21% 16 Oumulative Count 27% 63% 84% 17 18 Chart Title 19 45 20 21 40 22 23 25 24 25 30 26 27 28 35 29 30 30 31 32 15 33 34 10 35 36 5 37 38 39 D Lousamer Corra No Arswer 40 on. Operar Lack of knowledge 41 - m C miscount -une-ne Court Sheet1 + 08 LA COR Complet One per Othe NA nor -litra'. Leck at lowed - Cun und 100% 85 ilu. 6. D Oila Ready S: + 100%