2 points If you're utilizing an answering machine to record a message, make sure you do the following EXCEPT: * Request callers to leave their names, company affiliations, telephone numbers, and a brief message. Mention you full name and company name. Make it short and specific Do some jokes, it won't be negatively perceived 2 points Corporate invites should be formatted similarly to other --- invitations, with the corporate name or symbol at the top, followed by the names of the hosts, and finally the invitation phrase. * Official Free Casual Informal Patients must keep in mind to 2 points express their appreciation to nurses who cared for them after they leave the hospital, many ways could be done to appreciate their care as: Note of appreciation Gift certificate An invitation to an expensive restaurant A note of appreciation or a gift certificate are both good ways for expressing appreciation 2 points When a death occurs unexpectedly, do not express your shock. That's why you should refrain from using the following phrase in a condolence letter: * Time heals all wounds His passing was a blessing since he suffered big time. I know how you feel; my cousin died three years ago I was horrified when I heard how his/her death happened