$2$ points

One significant difference between the U$.$S$.$ and the Hispanic culture is the love and care Hispanic children give their in$-$laws. A realtor who is trying to cater to the needs of the Hispanic real estate clients might talk to some Hispanic$-$Americans to gather some ideas on how to improve service quality in real estate and$/$or observe what her Hispanic clients ask for during an open house. The cultural difference should make the realtor better understand the need to provide service to the entire extended family when showing a home. This sort of service research is called:

A$.$ multi$-$continental study

B$.$ market oriented ethnography

C$.$ process checkpoint evals

D$.$ requirements research

E$.$ disciplinary studies