2. Read the case study below and answer the questions: Boston Children's Hospital was the seventh highest ranked children's hospital in 2013, according to U.S. News \& World Report. For any organization that is com-mitted to saving lives, identifying and removing the inefficiencies from systems and processes so that more resources become available to cater to patient care become very important. At Boston Children's, management is continuously looking for new ways to improve the quality, safety, and processes from the time a patient is admitted to the time they are discharged. To this end, they spend a lot of time in analyzing the data associated with the patient visits. To quickly turn patient and hospital data into insights, Boston Children's implemented SAS Viya business intelligence application. It provides a browser based on easy-to-use analytics to the stakeholders; this makes it intuitive for individuals to create visualizations and to understand what the data has to offer. Boston Children's measures patient wait-times and analyzes them with the help of visualizations to discover the root causes and contributing factors for patient waiting. They found that early delays cascaded during the day. They focused on on-time appointments of patient services as one of the solutions to improving patient overall waiting time and increasing the availability of beds. 2.(a) Identify FIVE (5) users in this case study? (5 marks) 2.(b) Under business intelligence methodology, discuss FIVE (5) possible activities involved under Analyze phase before utilizing the tool for Boston Children's Hospital. (15 marks) 2.(c) From the case study, identify FIVE (5) roles of business intelligence software (SAS Viya) in order to assist Boston Children's Hospital with its business operations