Question: 2. Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. We saw some examples

2. Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. We saw some examples of SPC in class and it can be applied in service quality.(a) Explain what is six-sigma (or $6\sigma $) and methodologies in applying $6\sigma $.(b) Demonstrate how to implement the concept of SPC in service quality. We can take the convenience stores as an example. Provide your suggestions in improving service quality for creating loyal consumers.

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