$2.$The chronological steps for establishing a customer retention program includes the following:a$.()$ Identify specific objectives to be realized by the program, create a manageable program of customer retention, examine who your suppliers are and what specific needs they have, create a culture that stimulates customer interests, and determine a timetable for evaluation.b$.($X$)$ Examine who your customers are and what specific needs they have, identify specific objectives to be realized by the program, create a manageable program of customer retention, create a culture that stimulates customer interests, and determine a timetable for evaluation.c$.()$ Examine who your suppliers are and what specific needs they have, identify specific objectives to be realized by the program, create a manageable program of customer retention, create a culture that stimulates customer interests, and determine a timetable for evaluation.d$.()$ None of the above.