Question: 2. The operators at Village Chicks Sdn. Bhd. work at a processing line. At the beginning of the line, the workers will slaughter the chicken
2. The operators at Village Chicks Sdn. Bhd. work at a processing line. At the beginning of the line, the workers will slaughter the chicken and then the chicken will go through a systematic process of defeathering, gutting and then cut into parts. At the end of the line, the chicken will be quality inspected and automatically packed for distribution to high end restaurants. The end line workers are primarily responsible for quality control and performance incentives are based on customer rejection. However, other workers will be rewarded through bonuses based on output their bonuses depend on the weight of packed chicken parts. Conflict arises between the processors and quality inspectors as the processors feel that the quality inspectors are too concerned about quality and a lot of parts are not packed because of poor quality. The inspectors on the other hand feel that the processors are not doing their job well. There have been times when floor supervisors have to intervene to stop arguments between processors and inspectors. Discuss TWO (2) main sources of conflict in this situation. As a manager, analyze also TWO (2) approaches that can be adopted in addressing these conflicts. Ensure that strong justifications are provided for each argument.
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
