2 There are two methods for coping with stress Behavioral and Cognitive Both of these methods can use what kind of strategies a Emotion focused b Family focused c Problem focused d A C 3 What things can affect whether or not employees think they can improve the quality of their work a Onerous, restrictive procedures b Long, hourly breaks c Automation and technology d Both A C 4 Performance management systems help to increase the value of employees by supporting the development of competencies True False 5 Corporate values and culture are the same thing True False 6 The best way to give performance feedback to employees is to hold an annual performance review True False 7 What areas are explored by organizational behavior scholars to understand and improve them for organizations a Individuals' strategic planning b Individuals' attitudes c Individuals' behaviors d B C only 8 What can affect an employee's stress levels, job satisfaction, motivation, and ethical stance a Leadership styles b Team characteristics c Organizational culture d All of the above 9 Coaching employees to develop their knowledge and competencies to do their jobs have which benefits a Instills self esteem b Supports job satisfaction and motivation c Encourages commitment to the organization d All of the above 10 Once a stressor is identified and acknowledged, the next step should be to address it True False 15 Work values have nothing to do with pay and benefits True False 16 Values are tangible things that force people to act a certain way True False 17 Employee motivation and self esteem can be enhanced by good performance management systems True False 18 A bad working environment can make an employee physically or emotionally sick True False 19 The Transactional Theory of Stress describes a Identification of stressors b Determination of severity c Reaction d All of the above e A C only 20 Examples of psychological and emotional withdrawal from a job include the terms a Voice b Loyalty c Neglect d All of the above

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Question: 2. There are two methods for coping with stress: Behavioral and Cognitive. Both of these methods can use what kind of strategies? a. Emotion-focused b.

2. There are two methods for coping with stress: Behavioral and Cognitive. Both of these methods can use what kind of strategies?

	a.	Emotion-focused
	b.	Family-focused
	c.	Problem-focused
	d.	A & C

3. What things can affect whether or not employees think they can improve the quality of their work?

	a.	Onerous, restrictive procedures
	b.	Long, hourly breaks
	c.	Automation and technology
	d.	Both A & C

4.Performance management systems help to increase the value of employees by supporting the development of competencies.

True

False

5. Corporate values and culture are the same thing.

True

False

6. The best way to give performance feedback to employees is to hold an annual performance review.

True

False

7. What areas are explored by organizational behavior scholars to understand and improve them for organizations?

	a.	Individuals' strategic planning
	b.	Individuals' attitudes
	c.	Individuals' behaviors
	d.	B & C only

8. What can affect an employee's stress levels, job satisfaction, motivation, and ethical stance?

	a.	Leadership styles
	b.	Team characteristics
	c.	Organizational culture
	d.	All of the above

9. Coaching employees to develop their knowledge and competencies to do their jobs have which benefits?

	a.	Instills self-esteem
	b.	Supports job satisfaction and motivation
	c.	Encourages commitment to the organization
	d.	All of the above

10. Once a stressor is identified and acknowledged, the next step should be to address it.

True

False

15. Work values have nothing to do with pay and benefits.

True

False

16. Values are tangible things that force people to act a certain way.

True

False

17. Employee motivation and self-esteem can be enhanced by good performance management systems.

True

False

18. A bad working environment can make an employee physically or emotionally sick.

True

False

19. The Transactional Theory of Stress describes:

	a.	Identification of stressors
	b.	Determination of severity
	c.	Reaction
	d.	All of the above
	e.	A & C only

20. Examples of psychological and emotional withdrawal from a job include the terms:

	a.	Voice
	b.	Loyalty
	c.	Neglect
	d.	All of the above

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