Question: 2. True or False: Reliability is the most important RATER dimension. O True O False 1. True or False: The Gaps Model of Service Quality

2. True or False: Reliability is the most important RATER dimension. O True O False 1. True or False: The Gaps Model of Service Quality and the SERVQUAL framework were created by the same developers, and are therefore the same thing. O False O True 3. True or False: The Assurance dimension is for services that customers perceive to involve a low level of risk. True False

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