2. What describes work groups?

Select one:

a. Mutual accountability

b. Positive synergy.

c. all of the mentioned

d. Complimentary skills

e. none of the mentioned

10. What is dysfunctional in teams?

Select one:

a. Task conflicts

b. Process conflicts

C. none of the mentioned

d. all of the mentioned

e. Relationship conflicts

11. Effective teams reduce social loafing by ... Select one:

a. mutual accountability.

b. strict discipline.

c. autocratic leadership.

d. none of the mentioned

e. all of the mentioned

13. Communication is the process of transferring

Select one:

a. meaning.

b. all of the mentioned

c. messages.

d. none of the mentioned

e. information.

15._________communication flows from one level of organization to a higher level.

Select one:

a. Upward

b. Downward

c. all of the mentioned

d. Horizontal

e. none of the mentioned

18. Which small-group network is described as having low member satisfaction, high accuracy, and fast speed?

Select one:

a. Wheel

b. Chain

c .all of the mentioned

d. All-channel

e. none of the mentioned

21. Communication apprehension ..

Select one:

a. all of the mentioned

b. none of the mentioned

c. has no effect on effective communication. d.creates a barrier to effective communication. e. improves effective communication.

27. What kind of resources does a company need to control in order to have more power? Select one:

a. scarce

b. all of the mentioned

c. important

d. nonsubstitutable

e. none of the mentioned

30. Identify the preferred power tactic(s) for downward influence.

Select one:

a. none of the mentioned

b. Pressure.

c. Ingratiation.

d. Legitimacy.

e. all of the mentioned