Question: 2. Would you classify excessive employee absenteeism as a symptom or a problem? 3. Discuss the three types of errors that can occur during the

2. Would you classify excessive employee absenteeism as a symptom or a problem? 3. Discuss the three types of errors that can occur during the problem-solving process. 4. Discuss the proactive approach to mess finding. 5. List the steps in the problem-solving process 6. What are the main purposes of a flow chart? Why might creating flow charts of the major processes for which you are responsible be a good idea when you start a new job? 7. Compare the use of check sheets and Pareto diagrams. Discuss the advantages and disadvantages of each and under which circumstances each would be preferred. 8. Discuss the differences between a run chart and a control chart. 9. Which of the tools of quality might be most helpful in the setting controls/followup step in the problem-solving process? 10. Compare the PDSA and DMAIC approaches to continuous improvement. What are their key similarities and differences

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