2. Write three steps of the formal grievance process you would follow to resolve a complaint. Steps Explanation Step 1 Step 2 Step 3 3. The grievance is related to pay and conditions but it wasn't resolved. Which external organisation should you refer the issue to and obtain advice and support from? Write at least 20-50 words. 4. What actions can an organisation take to resolve a matter once they have found a party or parties to be at fault? List three. 5. Explain the importance of developing processes to demonstrate the benefits of working with various diverse groups? Write at least 40-60 words