20 points D Question 19 0.4 pts Taking the perspective of a manufacturer who decides to hire agents to provide some wholesaler functions, which of the following is an advantage provided by agents to the manufacturer? O All are correct o The agent maintains ownership over sales contacts o None are correct O Significant territorial knowledge o The agents are not familiar with policies of the manufacturing firm am D Question 18 0.4 pts Channel conflict is likely to have a positive effect on channel efficiency when: o The channel members avoid communication for a period of time after the conflict The channel manager intervenes o Each channel member examines and improves their practices o Inputs are increased to achieve the same outputs o The channel members ignore the conflict D Question 17 0.4 pts Williams Wholesaling has been reaching their high growth goals consistently over the past several quarters enabling them to continue to grow at a rapid rate. Several small retailers that are a part of their channel are more interested in maintaining their current sales and steady growth. This situation describes which type of behavioral problem? o Secretive behavior Language differences o Differing goals o Role incongruity Joint goal-setting