20. True or False: When faced with forces for an against change, it tends to be more effective to reduce the barriers to change rather than trying to increase motivation to change. The common effort during resistance to change is to try to increase motivation or forces for change. This commonly results in resistances and barriers also increasing. It is more strategic and may bypass this gridlock by emphasizing reduction of barriers as a beginning. 21. True or False: The frontline and technical level in organizations have the highest use of conceptual and organizing skills. Front line workers focus more on technical skills rather than higher level conceptual skills such as strategy. While workers also engage in planning, organizing, and controlling, they tend to do less than top level managers