21- Please Help

A graphic technique for defining the relationship between customer desires and product (or service) is known as:

Seleccione una:

a. Idea mapping

b. Focus group

c. Understanding the customer

d. House of quality

In the warehouse facility layout, the random stocking system offers the following advantages, except:

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a. Increased facility utilization

b. Decreased labor costs

c. Easy to implement

d. Greater dependence on accurate warehousing records

The best tool for finding the root cause of a quality problem would be:

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a. Ishikawa Diagram

b. Histogram

c. Defect Concentration Diagram

d. Control Chart

Which of the following is not a phase in a product's life cycle?

Seleccione una:

a. Design

b. Growth

c. Introduction

d. Decline